Latest issues and trends facing decision makers in the digital world
On OnBase Blog: Organizations are awash in content. Invoices. Reports. Emails. Whether it’s a hospital network managing patient information, an insurance company handling claims or a mortgage lender reviewing loan applications, organizations thrive via their ability to effectively manage their content. After all, the information contained within that content informs the decisions, impacts the service and drives the business processes that determine success or failure in the marketplace. […]
On Forbes: Even though we haven’t quite hit the final quarter of 2017, you could say it’s been an eventful year in digital transformation. Just as I predicted last year at this time, user experience (UX), big data, smart machines — and of course, change itself—have proven big players in the business landscape this year. As we round the bend to 2018, we get a sense of what’s ahead in the digital transformation—barring any unexpected disruptions, of course.[…]
On Forbes: Thanks to 4G and social media, the highlight reels of the lives of others often stir a jittery feeling. We sometimes find ourselves experiencing FOMO, or the “fear of missing out” and asking ourselves, “Why am I not doing those things?” FOMO is an experience that leaves some feeling like we really ought to do something more, something different and something spectacular. In business, FOMO is real and needs to be addressed, especially in a time where both traditional companies and disruptive new entrants are fighting for market share and trying to outdo one another. […]
On Digital Meets Culture: A year ago, University of Alabama professor won a $1 million TED Prize for her work in “space archaeology” — using satellite imagery beamed down from space to search for archaeological sites lost through time. Today, Parcak launches GlobalXplorer, a citizen science platform that encourages people around the world to identify and preserve our collective heritage.[…]
On VentureBeat: "Onfido, an identity and document verification startup based in the U.K., has raised $30 million in a series C round of funding led by Crane Ventures Partners, with participation from existing investors, including Salesforce Ventures. Microsoft Ventures also joined the company’s roster of investors for the first time. […]
On Forbes: Although the concept of “digital transformation trends in high-tech” may sound like a redundancy, it’s far from it. Despite the millions of apps, service models, and artificial intelligence (AI) being developed around the world, there are only a handful of major companies that are currently using them—or attempting to develop them—to their fullest advantage. The following are my top picks for high-tech trends making a mark in the digital landscape. […]
On Digital Trends: "Data is the new oil, or so the saying goes. So why are we giving it away for nothing more than ostensibly free email, better movie recommendations, and more accurate search results? It’s an important question to ask in a world where the accumulation and scraping of data is worth billions of dollars — and even a money-losing company with enough data about its users can be worth well into the eight-figure region.[…] " It's time to get paid for our data!
On Every Page is Page One:In the Top Gear Patagonia Special, the presenters come upon an incomplete bridge and have to construct a ramp to get their cars across. This is a great metaphor for technical communication, and, indeed, communication of all kinds: the incomplete bridge. […]
On The Social Science Research Network Electronic library Who wouldn’t want a personal butler? Technological developments have moved us closer to that dream. The rise of digital personal assistants has already changed the way we shop, interact and surf the web. Technological developments and artificial intelligence are likely to further accelerate this trend. Indeed, all of the leading online platforms are currently investing in this technology. […]
On The Content Wrangler: Our world revolves around content. These days, buying decisions are often based on experiences not with products, but with information about products. People consume more content in more ways than ever. We have printed books, newspapers, and magazines. We have e-readers, smartphones, and tablets. We have TV, radio, YouTube, Instagram, Pinterest, and Hulu. We consume more content in more ways than ever before. […]
On TOKYO and ARMONK, N.Y., Aug. 9, 2017 /PRNewswire/ -- IBM (NYSE: IBM): Japan today announced that Sony Corporation and Sony Global Education, a subsidiary of Sony that works to provide global educational services, have developed a new blockchain-based student education records platform. With the solution, school administrators can consolidate and manage students' educational data from several schools, as well as record and refer their learning history and digital academic transcripts with more certainty. The new platform, developed using IBM Blockchain, uses blockchain technology running on the IBM Cloud to track students' learning progress, as well as establish transparency and accountability of scholastic achievements between students and schools."
On The World Economic Forum: While it is clear that digital technology will transform most industries, there are a number of challenges that need to be understood. These include factors such as the pace of changing customer expectations, cultural transformation, outdated regulation, and identifying and accessing the right skills – to name just a few. These challenges need to be addressed by industry and government leaders to unlock the substantial benefits digital offers society and industry. (Bruce Weinelt)[…]
On Re/code: "It’s more than a pivot to video — it’s an evolution of text. Reports of the death of the written word are greatly exaggerated. The much-lamented and much-snarked-about phrase “pivot to video" is, if I'm being honest, somewhat warranted — video advertising is becoming central to every digital media company’s revenue model. But along with the effects on advertising, we’re also massively misunderstanding a pretty critical shift in journalism itself.
On The Guardian "There was a time classrooms were a bastion of tradition, dominated by blackboards, chalk and textbooks. But the rapid evolution of technology means there’s a need to advance how education is delivered to young people.
On I'd Rather Be Writing: "Write the Docs Podcast Episode #7: in this podcast, we first explore the flourishing community of technical writers in Poland, discussing why the tech writing scene in Krakow is taking off so quickly and what trends this young tech writing community is embracing. We're joined by special guest Pawel Kowaluk, a Polish tech writer who runs SOAP (a tech comm conference based in Poland). writer?
On I'd Rather Be Writing:"On Many tech writers have a heavy disdain for Frequently Asked Questions (FAQs) in documentation. At first this disdain seemed a bit unfounded and elitist to me, but now, after a recent project, I'm starting to understand the reasons for the disdain. All too often the FAQ format is abused by non-writers who want an easy way to write. The list of random questions grows with each incoming question until it's a ridiculous hodgepodge of information thrown together, with no larger story or narrative."
If you laugh at how older people use computers, Masako Wakamiya, a 82-year-old from Japan is going to set you straight. Masako Wakamiya is making the news for an app she created and for attending the WWDC.
On Stumbleupon: "The Beatles sang it and countless philosophers have claimed it, the best things in life are free. But is it really the case? Well, if you’re hanging out on the Internet, the answer is a resounding “yes”. To see why, check out the sixteen fantastic free things you can do online down below. If all of this online awesomeness has you feeling a bit nostalgic for the old days of the Internet, take a trip back in time and check out 14 websites from the 1990s that are somehow still around."
On Digital Book World: "Take a look around at any given point throughout the day, and chances are you’ll see a fair amount of people in your vicinity with their eyes glued to mobile screens. What is it they are consuming? Perhaps the latest text or breaking news headline has captured their attention. However, research by Towards Maturity suggests that 67 percent of people access some form of learning resource via their smartphones. Could it be that those around you are reading, watching videos or brushing up on career-related skills? The mobile learning industry is projected to grow to $38 billion in the next few years, as I mentioned in my previous blog post outlining the ways publishers can increase their mobile advantage. Individuals are reading and learning more on their phones and tablets now than ever before – giving rise to a true transformation of the digital learning landscape.…
On New Republic: "A recent change in the way the giant e-tailer sells books has publishers scrambling. Amazon has long ceased to simply be “Earth’s Biggest Bookstore,” which was how it described itself back when it launched in 1994. It’s now the Everything Store, a place where you can buy underwear and bananas. It is the largest e-retailer in the world, accounting for more than half of all e-commerce growth in 2016. But that does not mean that books have ceased to be important to Amazon—and it certainly does not mean that Amazon, which dominates the book industry in the United States, has ceased to be important to publishers. That’s why a recent tweak in the way Amazon sells books has publishers and authors very worried.
On Word of Pie: "It’s been a while since I wrote a book review, mostly because I’ve been reading fiction and history, neither of which really fit this blog. However I just finished a book that definitely deserves a review, Women In Tech. First, the TLDR: Read the book!"
On TechCrunch: "Algorithms are designed to make our lives easier. The problem is, they're designed by us." When Netflix recommends you watch “Grace and Frankie” after you’ve finished “Love,” an algorithm decided that would be the next logical thing for you to watch. And when Google shows you one search result ahead of another, an algorithm made a decision that one page was more important than the other. Oh, and when a photo app decides you’d look better with lighter skin, a seriously biased algorithm that a real person developed made that call."
On BBC News: "Two graduate students stood silently beside a lectern, listening as their professor presented their work to a conference. Usually, the students would want the glory. And they had, just a couple of days previously. But their families talked them out of it. A few weeks earlier, the Stanford researchers had received an unsettling letter from a shadowy US government agency. If they publicly discussed their findings, the letter said, it would be deemed legally equivalent to exporting nuclear arms to a hostile foreign power. Stanford's lawyer said he thought they could defend any case by citing the First Amendment's protection of free speech. But the university could cover legal costs only for professors. So the students were persuaded to keep schtum.
On BetaNews: "Bob Taylor, who far more than Al Gore had a claim to being the Father of the Internet, died from complications of Parkinson’s Disease last Thursday at 85. Though I knew him for 30 years, I can’t say I knew Bob well but we always got along and I think he liked me. Certainly I respected him for being that rarity -- a non-technical person who could inspire and lead technical teams. He was in a way a kinder, gentler Steve Jobs. Bob’s career seemed to have three phases -- DARPA, XEROX, and DEC -- and three technical eras -- mainframes, local area network (workgroup) computing, and the Internet."
KMWorld: "The term “data scientist” has been around for a decade, and the job function has existed even longer, but only recently has awareness really hit the mainstream. The primary reason for its growing relevance is the need to analyze large amounts of data. With a combination of heavy-duty technical skills, proficiency in analyzing big data and an orientation toward extracting value from complex data environments, data scientists are in a good position to pick and choose from a large number of job opportunities"
On SecurityIntelligence: "Phishing is one of the internet’s oldest online threats. Its history traces back to the mid-1990s, but it unfortunately continues to escalate in numbers. Based on social engineering, phishing can be delivered to an email address or through an SMS message with a URL inside. It can even come from inside a document saved locally on the recipient’s endpoint. Phishing attacks have been successful throughout the years because: they trigger the basic human instinct to act, they have become more convincing than ever and are difficult for recipients to visually detect, they advance in technical terms as their perpetrators come up with new and stealthy ways to serve them to unsuspecting victims."
On The Scholarly Kitchen: "Published back in February, Mark Zuckerberg’s manifesto, Building Global Community, may not have made it to the top of your reading pile. Perhaps, like me, you initially categorized it as a marketing ploy, the action of a CEO trying to fend off criticism of his company. Many have faulted Facebook for its failure to ensure an informed and civil discourse for its users during a hotly contested political cycle, domestically and abroad."
Learning how to write computer code has probably never been more valuable. The younger the better. It's fun and coding helps kids learn to think creatively, reason systematically, and work in team— essential skills for life.
On CMS Wire: "You wouldn’t train for a marathon without a year of rigorous training, would you? Any athletic feat requires a mix of hard work, dedication and education. But when was the last time you checked your organization’s digital fitness level? In other words, does your team have the stamina to be in it for the long-haul with some sprints along the way, or are you more likely to run up against exhaustion a few miles into the race? "
On The Scholarly Kitchen: "Recently, along with my partner David Lamb at STM Advisers, I participated in a Webinar sponsored by NISO. The topic was consolidation in the world of academic and library publishing. We covered some of the basic elements of consolidation (why it happens, trends, and who drives it) and provided a primer on mergers and acquisitions. It is our view that the pace of new deals is picking up for a number of reasons, some having to do with the macroeconomic environment (the Trump administration seems unlikely to pursue antitrust cases), the sheer amount of cash in investors’ hands waiting to be put to work, and the maturity of academic publishing, which makes established companies seek to combine in order to enlarge their market share and increase their clout in the marketplace."
On BBC News: "The inventor of the world wide web, Sir Tim Berners-Lee, has unveiled a plan to tackle data abuse and fake news. In an open letter to mark the web's 28th anniversary, Sir Tim has set out a five-year strategy amid concerns he has about how the web is being used. Sir Tim said he wants to start to combat the misuse of personal data, which creates a "chilling effect on free speech". He also called for tighter regulation of "unethical" political adverts."
On BBC News: Wikileaks has published details of what it says are wide-ranging hacking tools used by the CIA. The alleged cyber-weapons are said to include malware that targets Windows, Android, iOS, OSX and Linux computers as well as internet routers. Some of the software is reported to have been developed in-house, but the UK's MI5 agency is said to have helped build a spyware attack for Samsung TVs. A spokesman for the CIA would not confirm the details. "We do not comment on the authenticity or content of purported intelligence documents," he said."
On Every Page is Page One: "Yesterday I wrapped up work on my new book on Structured Writing and delivered it to the publisher. There will be more work to do, of course, after the pre-publication review process is complete, but in a broad sense, the book is done. That is, the arc of the book is complete. Good books have an arc. Finding that arc is one of the great joys of long-form writing. Of course, this blog is about short form writing — about Every Page is Page One topics that serve a single discrete purpose for the reader. But in a sense even a book should fit that mold — should serve a single discrete purpose for the reader. The whole should be more than the sum of the parts. There should be an arc, something the book says that is more than an accumulation of details, and…
Tuesday October 03
On Inc: Dreaming of becoming your own boss? You're not alone. Tons of people wish they could quit their job and work for themselves, and some are even making it happen. Today…
Thursday September 28
On I'a Rather Be Wrting: "Although technical writers champion plain language, embracing plain language for many years can cripple your ability to use more eloquent language, like that of a…
Thursday September 28
On CMS WIre: Content companies will soon have the potential to reach more consumers than ever before as it becomes easier, faster and cheaper to distribute content across an increasing numbers…
Thursday September 28
On The Content Wrangler "Did you miss Enterprise Content Strategy: A Project Guide, by Kevin P. Nichols, the fifth book in The Content Wrangler Content Strategy Series of books from XML Press (2015)? If so,…
Wednesday September 27
On Digital News Asia: "GRAB has been awarded Singapore’s ‘Digital Disrupter of the Year’ by IDC Asia Pacific at its first-ever Digital Transformation Awards (DX Awards). Beating over 200 competitors, Grab…
Thursday August 31
On e on The Content Wrangler: Profound and accelerating change is coming to the content world. New ways of thinking about content—how we create, manage, translate, and deliver it—are required…
Wednesday August 23
On The Content Wrangler: Using a systematic approach to modeling documents and the processes that use them ensures that documents make sense for the people and applications that use them. A…
Monday August 21
On the Content Wrangler: How many design thinkers does it take to change a light bulb? Does it have to be a light bulb? All kidding aside, this joke captures…
Wednesday August 09
On The Content Wrangler: In our 2017 DITA Satisfaction survey, we learned that many companies that have adopted the Darwin Information Typing Architecture (DITA) aren’t 100% satisfied with their DITA implementation. In fact, 62% of…
Tuesday August 08
On Re/code: "Most of us got that one very wrong. Worked out well for Mark Zuckerberg, though. Blast from the past, disguised as news: The Financial Times is going to have an…
Tuesday August 08
On Re/codde: "Here’s a look at their comparative diversity. An internal memo written by a male Google engineer has reignited a heated debate about representation in Silicon Valley. Google’s new diversity VP has…
Tuesday August 08
On VentureBeat: "Conversations about chatbots helping humans in the workplace always brings up the same range of issues. We often end up discussing the place artificial intelligence will have in…
Tuesday August 08
On VentureBeat: "Humans possess an insatiable desire to create, to build, and to shape the world around us. Examples span from rudimentary cave paintings, to the invention of language and…
Tuesday August 08
On VentureBeat: "High-end virtual reality on the PC requires a ton of flexibility and dedication. But you can make it a more enjoyable experience by building your rig with AMD’s Radeon RX…
Tuesday August 08
On VentureBeat: "We have witnessed a marked rise in the amount of venture investment dollars over the last decade. Capital has become near-ubiquitous, it may seem. These capital inflows have had…
Tuesday August 08
On BetaNews: " Facebook has revealed it is harnessing the power of AI to support its growth across the world. The social media giant, which has over two billion users worldwide, is now…