2017 award 1st rank

2017 FrontMatter Award Winner

JExtensions Store logo

 

The FrontMatter Award Winner program honors developers who have excelled over the last years and helped frontmatter.com to be what it is today. This year's award was won by John Dagelmore of J!Extensions Store for providing superior and dedicated services.

How ECM became content services (and why you should care). By Bill Priemer

Written by The News Aggregator
Category: Business Intelligence Published: Sunday, 08 October 2017 09:14
Hits: 101

On OnBase Blog: Organizations are awash in content. Invoices. Reports. Emails. Whether it’s a hospital network managing patient information, an insurance company handling claims or a mortgage lender reviewing loan applications, organizations thrive via their ability to effectively manage their content. After all, the information contained within that content informs the decisions, impacts the service and drives the business processes that determine success or failure in the marketplace. […]

 

 

Quote:

Recognizing the need to harness all this content and securely deliver it to the people, systems and processes that rely on it, many organizations are launching digital transformation initiatives.

The birth of ECM

It might be the “it” phrase on the minds of business and IT leaders alike, but digital transformation is really nothing new. We used to call it “going paperless.” In fact, Hyland grew out of this very idea. In 1991, Packy Hyland, Jr. created our flagship software platform, OnBase, as a way to help Necedah Bank eliminate the costs of printing paper reports every evening.

In the early days, the industry categorized solutions such as ours as “document imaging software.” As solutions evolved to include search and retrieval capabilities, the term became “document management software.” The solutions grew more complex, accounting for the full lifecycle of content across the enterprise and incorporating workflow tools to route content to the right people at the right time. Thus, “document management” became “enterprise content management (ECM).”

ECM evolves into content services

The evolution continues. In late 2016, IT research and advisory firm Gartner announced it was retiring the term “enterprise content management” in favor of “content services.” “Going forward,” Gartner’s analysts reasoned, “the practice of managing content will be enabled as a set of services that coordinate content usage by all parties: users, systems and applications.”

Gartner’s decision reflects a big change in the way organizations create, use and share content, both internally and externally. Whereas ECM has primarily been a means of transforming paper documents into electronic information and distributing that information to employees and staff, today’s digital organizations demand more comprehensive content services. They don’t need monolithic document repositories; they need platforms that can aggregate content across multiple repositories to connect disparate applications and minimize IT sprawl. They need to provide business users with complete, centralized views of the information required to work most effectively—ideally within the applications those users already know and use. And they need ways to securely share content with stakeholders, customers and collaborators outside of company firewalls.

What content services means to Hyland

Gartner’s shift to redefine the market to a more inclusive content services moniker mirrors the evolution of OnBase. While its origins were in content management, OnBase has become so much more than ECM. It’s an enterprise information platform that provides a variety of services for managing content, processes and cases, deployable in the cloud or on premises. It connects to and helps consolidate systems to reduce sprawling applications across the enterprise. It scales to meets the needs of small credit unions and colossal online retailers alike. It integrates with and content enables core applications, enabling insurers to pull up relevant claims documentation without navigating away from Guidewire ClaimCenter; providing civil engineers with access to building plans directly from ESRI maps; and helping college administrators evaluate student transcripts in PeopleSoft. And it seamlessly connects to ShareBase, our cloud-based file sharing and collaboration product, supporting secure collaboration with stakeholders outside company firewalls.

At Hyland, we’re all-in with the shift to content services. But what does it mean for your organization? If you’re aiming for digital transformation, embracing a content services platform will help you hit your target. Even at organizations with mature ECM implementations, an enormous amount of critical content hides in information silos across the enterprise—in applications, email inboxes, network drives and consumer-grade file-sharing tools. As a result, employees waste time looking in multiple systems in an attempt to see the whole picture. Or they fail to see the whole picture. Either way, service suffers. By taking advantage of content services, you establish an information strategy that delivers your content to the right people, at the right time, right where they need to see it.

The content services paradigm shift has the potential to liberate organizations from the one-size-fits-all ECM systems of the past. With a content services layer to tie everything together, organizations can choose applications and components à la carte to meet specific business needs. Content services platforms empower organizations to harness their information no matter where their content resides; flow it into workflow and case management tools to drive critical business processes and casework; surface it within the context of core business applications where employees are already working; and securely share it with others, both inside and outside company walls. These platforms deliver information on desktops, laptops and mobile devices, anywhere across the globe, even while offline.

We’re ready for content services. We’ve been ready. In fact, we were even named a ‘Leader’ in Gartner’s Magic Quadrant for Content Services Platforms.

In this mobile, connected world, where everything is electronic and the speed of business is constantly accelerating, content services enable organizations to keep pace—to work toward the promise of true digital transformation. Are you ready?[…]


Read full article on OnBase Blog

ABOUT THE AUTHOR

Bill Priemer is president and chief executive officer of Hyland, creator of OnBase. Bill joined the company in 1997 as vice president of Marketing. He was promoted to Vice President of Sales & Marketing in 2001, named Chief Operating Officer in 2005 and became the company’s CEO in January 2013.

  Your current access does not permit you to view the comments under this section

PROMOTED

How ECM became content services (and why you should care). By Bill Priemer

On OnBase Blog: Organizations are awash in content. Invoices. Reports. Emails. Whether it’s a hospital network managing patient information, an insurance…

London-based identity verification startup Onfido raises 30 million from Microsoft, Salesforce, others. By Paul Sawers

On VentureBeat: "Onfido, an identity and document verification startup based in the U.K., has raised $30 million in a series…

Amazon Steps Up Its Battle With the Book Industry. By Alex Shephard

On New Republic: "A recent change in the way the giant e-tailer sells books has publishers scrambling. Amazon has long…

Google teams with 'Hidden Figures' to bust stereotypes. By Jessica Guynn

On USA TODAY: "SAN FRANCISCO — Google is hoping the stereotype-busting message in the new film Hidden Figures will encourage more women and people of…

Is LinkedIn the new Facebook? By Michael Cairns

On Personanondata, and on LinkedIn, Michael Cairns' words resonate, at least for me. But I got confused. Why should LinkedIn users…

The Origins of Chinese Supercomputing. By Tom Mullaney

On Foreign Affairs: "June, the Sunway TaihuLight, a Chinese supercomputer, rose to the top of an international ranking of the…

Microsoft to acquire LinkedIn. By Microsoft News Center

By Microsoft News Center: "Microsoft and LinkedIn Corporation on Monday announced they have entered into a definitive agreement under which Microsoft…

Cisco slides as critical supplier to enterprises. By Antone Gonsalves

On TechTarget: "Cisco's standing as a critical infrastructure supplier has slipped, as companies turn to vendors providing cloud-based computing and…

Google's 'Science Notebook' App or 'Science Journal' App?

On PCMag, "Start Experimenting With Google's 'Science Journal' App", David Murphy wrote: "Are you a big data nerd? Are your kids…

 


 

 

If You Like What you See

 

If you would like more people to read it, here's what you can do to help spread the word: 

♦ You may use excerpts and links, provided that full and clear credit is given to the author of the article and with specific link direction to the original content [frontmatter.com/...]

♦ To use and/or duplicate, reproduce, distribute, translate material from FrontMatter content,  or content from an author and/or owner, you must request a written authorization and read the FrontMatter Terms of Use.

If you read our original content and like it, support us, donate, and join us to contribute content.